Frequently Asked Questions.
Get your questions answered.
If you have any further questions, please contact us.
Our Diamonds and Jewelry
To place an order, browse through our collection and select the desired items. Add them to your shopping cart and proceed to checkout. Follow the prompts to provide your shipping and payment details to complete the order.
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and sometimes other online payment platforms. At checkout, you will see the available payment options.
Yes, we offer international shipping to many countries. During the checkout process, you can enter your address to determine if we ship to your location.
Please note that international shipping may incur additional fees and customs duties, which are the responsibility of the customer. However, we offer free shipping on all items and we aim to handle all shipping issues.
We ship from the USA. All countries outside of the United States, we consider international countries.
If there are any problems, please be patient with us and we will keep you updated.
We strive to process orders promptly. Typically, it takes 1-3 business days to process an order before it is shipped. Shipping times vary depending on the destination. Domestic orders may take 3-7 business days, while international orders can take 7-14 business days or longer, depending on customs clearance and the destination country.
Occasionally, there may be delays. (We have had delays up to 6 weeks in the past due to payment processors and deliveries combined.)
If there are any delays, we will always keep you updated. Thank you for your patience.
Yes, once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package and estimate its delivery date.
We have a customer-friendly return/exchange policy. If you are not satisfied with your purchase, you can return the item within 30 days in its original condition for a refund or exchange. However, please note that personalized or customized items may not be eligible for return unless there is a defect or error on our part. For detailed information, please refer to our Returns & Exchanges page on our website.
Please contact us before returning any items.
Yes, we take pride in offering genuine, high-quality fine jewellery. Our pieces are crafted with care using precious metals, gemstones, and other quality materials. We strive to provide accurate product descriptions and images to give you a clear understanding of the item’s quality and appearance.
Depending on the type of jewellery and design, resizing may be possible. We recommend contacting our customer support team with your specific request, and they will guide you through the process and provide any necessary assistance.
You can contact our customer support team through various channels. You can reach us via email at email@example.com, or you can use the contact form on our website. Additionally, we may have a live chat option available during specific hours for immediate assistance.
Yes, we stand behind the quality of our jewellery. Some items may come with a warranty or guarantee, which varies depending on the product. Please refer to the product description or contact our customer support team to enquire about any specific warranties or guarantees.